Saira Nutrition Privacy Policy

Our Contact Details:

Name: Saira Nutrition

This policy is effective as from 03/01/2024.

This policy was last reviewed on 02/02/24.

Saira Nutrition completely respects your privacy. Saira Nutrition cares about how your personal data is used and shared online. Please read this Privacy Policy carefully and make sure you understand it. Your data will only be used where you have consented to it, when it needs to be in order to fulfil the service to you, or in certain limited circumstances, for example, in compliance with legal obligations. Should we ask you for information by which you can be identified when using our services, Saira Nutrition confirms that it will only be used in accordance with this Privacy Policy. If you do not accept and agree with the Privacy Policy, you must stop using the website and services immediately.

Definitions:

Data - Collectively all personal information submitted to Saira Nutrition Limited via the Website or by other means
GDPR - The UK General Data Protection Regulation

What this policy covers:

This privacy policy is only applicable to your use of Saira Nutrition’s site and services. There may be links to other websites, however, Saira Nutrition does not have control over how your data is collected, stored, or used by other websites. You should read the privacy policies of other websites and services before giving them any data.

Your rights

The GDPR gives individuals rights in terms of their personal information. The rights included are:

The right to be informed about the collection and use of your personal data
The right to access the personal data we hold about you
The right to rectification of inaccurate personal information and to update incomplete personal information
The right to request to delete your personal information
The right to restrict the processing of your personal information
The right to object to us using your personal data for a particular purpose or purposes
Right to data portability – you have the right to ask that Saira Nutrition transfers the personal information you gave us to another organisation, or to you, in certain circumstances

If you have any cause for complaint, please contact info@sairanutrition.co.uk and they will do their best to resolve the problem. Should the complaint need to be escalated, your information will be passed on to a third party, a Registered Nutritionist, outside of Saira Nutrition. This information may include personal information and consultation notes. The third party is entitled to contact you directly. If you wish to further escalate the complaint to the Association for Nutrition, personal details may need to be passed on. Please see the Saira Nutrition Complaints Policy for more details.

If you would like to report a complaint or if you feel that Saira Nutrition has not addressed your concern to your satisfaction, you may contact the Information Commissioner’s Office:

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

How your data is collected:

Saira Nutrition Limited will collect your data in a variety of ways, for example,

When you contact us through the website

By telephone
By email
Client forms
Registration

Or through any other means; in each case, in accordance with this privacy policy. If for any reason, Saira Nutrition obtains your personal data from any other third party your privacy rights under this notice are not affected and you are still able to exercise the rights contained within this notice.

The type of personal information collected:

Identity Data including first name, last name, marital status, title, date of birth and gender
Contact Data including billing address, email address and telephone numbers
Financial Data includes bank account and payment card details
Transaction Data includes payment details to and from you
Demographic information such as ethnicity
Health and medical information
Usage Data includes information about how you use the website, products and services
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences

Why your data is collected

Under the UK GDPR Regulation (UK GDPR), the lawful bases Saira Nutrition relies on for processing this information are:

Marketing with consent
To be able to offer the service requested
Where we have a legitimate interest

How your data is used:

To deliver the service and provide healthy lifestyle advice and guidance
To inform you of any changes to services
For professional clinical record keeping of client information
Sharing information with relevant health professionals if required
To signpost/refer you to other relevant services
If you sign up the mailing list, you will receive emails with information and news – you always have the option to unsubscribe if you no longer wish to receive emails
Your preferred method of contact will be used for communication with you
Gathering feedback from you to improve the site, services and your user experience
Analysing use of site
With permission, Saira Nutrition might use your data for marketing purposes
If Saira Nutrition is required to disclose certain data to regulators or other lawful authorities
If Saira Nutrition is under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime)
If necessary, in order to protect both our and your rights, property and safety (for instance in relation to fraud protection)
In cases of emergencies, the police may need to be contacted

Any data used will be used in your best interest.

If you do not wish for us to make use of your Personal information in this way, please email info@sairanutrition.co.uk. You have the right to withdraw consent.

Except where you explicitly agree otherwise or there is legal reason for us to continue storing it, your personal information will be stored securely for a period of 10 years from receipt of the data.

How the personal data is received:

Most of the personal information we process is provided to us directly by you. We might need to receive personal information indirectly, for example in the context of a safeguarding issue or if we need more information regarding your medical details.

How your personal information is stored:

Saira Nutrition securely stores all your data. Your data is stored on password encrypted documents. Only authorised employees of Saira Nutrition have access to your information. Your information will not be sold or rented to third parties. Your information will not be shared with third parties for marketing purposes.

Changes to this privacy policy:

Saira Nutrition Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by

law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

Final Comments:

Thank you for reading the Saira Nutrition Privacy Policy. Any questions please email info@sairanutrition.co.uk